Returns & refunds

No orders have been placed here

A saved bag or reviewed selection is not a purchase. No payment is taken, so there is no purchase to return or payment to refund through this website. You can remove items from your bag or clear saved browser data on the Privacy page.

Planned 15-day refund window

For launch, UNMARKED has selected a refund window of 15 days from the purchase date, not the delivery date. Full item-condition requirements and return instructions will be published before orders open. Do not assume that an item qualifies before those conditions are available.

Products received damaged

Products that arrive damaged will be eligible for an exchange. This is separate from a change-of-mind return and does not require a damaged item to meet an undamaged-item condition. The support channel, claim instructions, shipping arrangements, and process when replacement stock is unavailable will be published before sales begin. No special short reporting deadline has been set on this preview.

An exchange option does not replace a refund or another remedy where applicable law requires one.

Shirt warranty

A separate 90-day limited shirt warranty is planned for damage other than customer-caused damage. The warranty is not restricted by the 15-day change-of-mind refund window. It has not been extended to the Signature Dress.

Before sales begin

We will publish the full eligibility conditions, how to request and send a return, the return address, responsibility for shipping costs, the refund amount/method/timing, and complete exchange procedures before checkout opens. No “final sale” exclusion, restocking fee, or free-return promise has been approved for this preview.

Consumer protections

Nothing on this page limits rights that apply by law, including rights concerning defective or misdescribed goods, canceled orders, or unfulfilled orders. The voluntary 15-day refund window and planned 90-day shirt warranty do not replace mandatory protections or set a deadline for rights that last longer under applicable law. Refund and cancellation procedures must be operational before orders open.

Contact

A live customer-support channel and return address are not yet connected. Do not mail a return to a domain-registration or hosting-provider address. See our Contact page for the current status and our Shipping policy for prelaunch delivery information.